Terms and Conditions for Services

Preamble: Your Agreement with Reset Factory Detail Co. LLC

These Terms and Conditions ("Agreement") are effective as of the date of service and acceptance by the Customer.

This Agreement is made and entered into by and between:

* Reset Factory Detail Co. LLC ("Company," "We," "Us," "Our"), a mobile detailing service provider operating in San Tan Valley, Arizona, with its principal contact at 480-256-8311 and info@resetfactorydetail.com.

* And The Customer ("Customer," "Client," "You," "Your"), whose name and signature (or other form of acceptance, including but not limited to digital acceptance via website booking or explicit agreement via email or text message) appear in connection with a service order or booking engaging the Company for mobile detailing services.

By engaging the Company for Services, You acknowledge that You have read, understood, and agree to be bound by all terms and conditions contained herein, including specific responsibilities and prerequisites for service detailed within this Agreement. You further represent that You are at least 18 years of age and have the legal authority to enter into this Agreement and to authorize services for the Vehicle specified. Finalizing a booking for Services is contingent upon Your acceptance of these Terms and Conditions.

1. Understanding Key Terms Used in This Agreement (Definitions)

In this Agreement, the following terms shall have the meanings ascribed to them below:

* "Agreement": Refers to these Terms and Conditions, along with any service order, invoice, or written communication from the Company detailing the specific Services to be performed and the associated fees.

* "Company," "We," "Us," "Our": Refers to Reset Factory Detail Co. LLC, its owners, employees, and authorized agents.

* "Customer," "Client," "You," "Your": Refers to the individual or entity engaging the Company for Services.

* "Services": Encompasses all mobile auto detailing services provided by the Company, which may include, but are not limited to, exterior washing, interior cleaning, vacuuming, waxing, polishing, paint correction, ceramic coating application, and other detailing tasks as agreed upon.

* "Service Location": The physical address specified by the Customer where the Services will be performed on the Vehicle. This location must be within Pinal County or Maricopa County, or another mutually agreed-upon area within Arizona.

* "Vehicle": The specific automobile, truck, SUV, motorcycle, RV, or other mode of transport identified by the Customer for which Services are requested.

* "Booking": The act of scheduling an appointment for Services with the Company.

* "Personal Belongings": Any items left inside or on the Vehicle by the Customer or other occupants, including but not limited to cash, jewelry, electronics (whether factory-installed or aftermarket, portable or fixed), documents, aftermarket accessories not permanently affixed, and other valuables or personal effects.

* "Pre-existing Damage": Any damage, defect, or condition present on or in the Vehicle prior to the commencement of Services by the Company. This includes, but is not limited to, scratches, dents, dings, paint chips, stains, tears, worn surfaces, loose parts, prior repairs, mechanical issues, or electrical malfunctions.

* "Service Fee": The total cost payable by the Customer for the Services rendered, as quoted by the Company and potentially subject to Transaction Privilege Tax.

* "Cancellation Fee": A fee of $75.00 that may be charged to the Customer for canceling or rescheduling a Booking without sufficient notice, as detailed in Section 4.7.

* "Transaction Privilege Tax (TPT)": A tax levied by the State of Arizona and potentially local jurisdictions on the privilege of doing business in Arizona. (Refer to Section 4.5 and Section 13. for specific application).

* "Company Equipment": Refers to significant, non-consumable tools, machinery, and apparatus owned and used by the Company to perform the Services, including but not limited to pressure washers, vacuums, polishers, steamers, hoses, and electrical cords. This definition excludes consumable cleaning products and minor tools such as brushes or towels.

* "Known Allergies or Sensitivities": Refers to allergies or sensitivities to specific chemicals, cleaning agents, fragrances, or environmental factors that the Customer or regular occupants of the Vehicle are reasonably aware of prior to scheduling the Service.

* "Permanently Installed Aftermarket Accessories": Refers to non-factory parts or electronic devices that have been fixed to the Vehicle in a manner intended to be permanent or requiring tools for removal, distinct from "Personal Belongings" which may include easily removable aftermarket items.

* "Optimal Conditions": Refers to environmental conditions (e.g., temperature, humidity) that are most favorable for the application and curing of specific detailing products like waxes, sealants, or ceramic coatings to achieve the best possible results and longevity.

2. Our Detailing Services: What We Do and What's Not Included

This section details the scope of services provided by the Company, outlining what Customers can expect and, importantly, the limitations and exclusions to these services.

2.1. Description of Services

The Company agrees to provide mobile detailing Services as selected by the Customer and documented in the service order or invoice. These Services are performed with professional care and skill. The specific details of each service package (e.g., "Factory Reset," "Interior Refresh") are outlined in our service menu, available on our website or provided upon request. These descriptions form part of the Scope of Services and should be reviewed by the Customer to understand inclusions and exclusions.

2.2. Important Service Limitations

To manage expectations about the achievable results of detailing, the following limitations apply:

* Excessively Soiled Vehicles: Vehicles that are excessively soiled, contain excessive pet hair, mold, bodily fluids, or other hazardous materials may be subject to additional charges or, at the Company's discretion, refusal of service. The Customer will be notified of any such conditions and potential additional fees before work exceeding the standard scope commences.

* Biohazards: The Company reserves the right to refuse service on any Vehicle that poses a biohazard risk beyond minor, incidental contamination.

* Material Limitations: Some materials or vehicle conditions may not be fully restorable to a like-new condition. The Company will make its best effort but does not guarantee the complete removal of all stains, odors, or imperfections, particularly those that are deeply embedded, aged, or affect compromised surfaces.

2.3. Specific Service Disclaimers

For certain higher-risk services, the following disclaimers are in effect:

* Engine Washing Disclaimer: Should the Customer request engine washing services, the Customer acknowledges that this service is performed AT THE CUSTOMER'S OWN RISK. The Company will take reasonable precautions; however, the Company is not responsible for any damage to the engine, electrical system, sensors, computers, or any components thereof that may occur as a result of water intrusion or the cleaning process. Customers are advised to consult their vehicle manufacturer's guidelines regarding engine cleaning before requesting this service.

* Ceramic Coated Vehicles: If Your Vehicle has a ceramic coating (whether factory-applied or aftermarket), You must inform Us prior to the commencement of Services. Ceramic coated vehicles require specific products and techniques. Failure to disclose this information may impact the service outcome, potentially damage the coating, or limit the effectiveness of the Services, for which the Company will not be held liable.

2.4. General Service Exclusions

The Company's Services are limited to detailing and cleaning. Unless explicitly stated as part of a specific service package, the Company does not perform:

* Mechanical repairs or dismantling of vehicle components (e.g., removing seats, interior panels, engine parts).

* Cleaning of significant hazardous material spills (e.g., large volume oil/fuel spills, asbestos, extensive chemical contamination requiring specialized remediation).

* Extensive mold remediation that requires specialist containment and abatement procedures beyond surface cleaning.

* Repair or restoration of heavily damaged or deteriorated surfaces beyond what can be achieved with standard detailing products and techniques. The Company reserves the right to decline any service request deemed outside its scope of expertise, insurance coverage, or safe operational practices.

3. Booking Your Appointment and Service Day Logistics

This section provides guidance on the booking process and outlines expectations for the day of service, emphasizing the Customer's role in facilitating a smooth and efficient operation.

3.1. How to Book

Appointments for Services can be booked via phone at 480-256-8311, email at info@resetfactorydetail.com, or through our website. A confirmation will be provided upon successful booking. The booking process will require confirmation of utility availability as per Section 3.4 of this Agreement.

3.2. Appointment Times and Our Arrival Window

Please allow for an arrival window of approximately 60 minutes (e.g., 30 minutes before or after the scheduled time) to account for traffic, travel between appointments, or other unforeseen circumstances. We will endeavor to notify You of any significant delays as soon as reasonably possible.

3.3. Your Punctuality and Our Waiting Policy

The Customer is responsible for ensuring the Vehicle is available and accessible at the scheduled appointment time, considering the arrival window. Technicians will wait for a grace period of up to 15 minutes after arrival for the Customer to provide access to the Vehicle and necessary utilities. If the Customer fails to provide access within this 15-minute grace period, a Waiting Fee (as defined in Section 4.11) may be applied for each subsequent 15-minute interval the technician is required to wait. If the delay caused by the Customer exceeds 45 minutes from the technician's arrival, or if the delay will significantly disrupt the technician's schedule for subsequent appointments, the Company reserves the right to cancel the appointment. In such cases, a fee equivalent to the Cancellation Fee (as per Section 4.7) may be charged. Proactive communication from the Customer regarding potential delays is appreciated and may allow for adjustments without penalty, at the Company's discretion.

3.4. Ensuring Access: Vehicle, Property, and Utilities (Water & Power)

The Customer's cooperation in providing access is critical for service delivery:

* The Customer is responsible for ensuring that the Company has safe, legal, and unobstructed access to the Vehicle at the designated Service Location for the duration of the appointment. This includes sufficient space around the Vehicle for our technicians to work effectively and safely.

* By engaging our Services, You grant the Company permission to operate and move the Vehicle as reasonably necessary to perform the Services (e.g., repositioning for shade, access, or cleaning different sections). Keys to the Vehicle must be made available to our technicians.

* For certain high-value, exotic, or vintage vehicles, or if the Customer does not wish for the vehicle to be driven by our staff due to liability concerns, the Customer must be present and available to move the vehicle as needed during the service.

* Crucial Utility Provision: To perform the Services effectively, the Customer MUST provide the Company's technicians with access to a functional water spigot (standard residential outdoor faucet) and a reliable electrical outlet (standard 120V grounded outlet) at the Service Location for the duration of the service. The Customer must confirm the availability of these utilities at the time of booking. Failure to provide such access upon the technician's arrival will prevent the Company from performing the Services. In such an event, the appointment may be cancelled by the Company, and a Cancellation Fee (as per Section 4.7) may be applied. The Customer acknowledges that the provision of such utilities is a prerequisite for service and is provided at no cost or compensation from the Company. If the Customer is unable or unwilling to provide access to necessary utilities, they must inform the Company prior to booking to determine if service is possible, as alternative arrangements are generally not available.

3.5. Safe Service Location Conditions

The Customer shall ensure the Service Location is safe and free from hazards (e.g., aggressive animals, unstable ground, excessive debris, overhead obstructions). The Company reserves the right to reschedule or refuse service if the Service Location is deemed unsafe or unsuitable by our technicians, potentially subject to a Cancellation Fee.

4. Pricing, Payment Terms, and Fees

This section transparently outlines all costs associated with the Services, including base fees, potential additional charges, and applicable penalties.

4.1. Service Fees and Adjustments

The Service Fees will be based on the service package selected by the Customer and any agreed-upon add-ons, as specified in the quote provided or our current price list. Fees are subject to change if the scope of work is modified upon inspection of the Vehicle (e.g., due to excessive soiling beyond what was described at booking, or conditions requiring additional time/materials). Any changes to the quoted fee will be discussed with You and agreed upon before additional work commences.

4.2. Deposits

For certain services, such as extensive detailing packages, paint correction, ceramic coatings, or services requiring special order materials, a non-refundable deposit may be required at the time of booking to secure the appointment. The amount of the deposit and its terms will be communicated to You prior to booking.

4.3. When Payment is Due

Full payment for Services rendered is due upon completion of the Services on the day of the appointment, unless alternative arrangements have been made in writing with the Company.

4.4. Accepted Payment Methods

We accept payment via cash, major credit/debit cards. Other payment methods may be accepted at the Company's discretion.

4.5. Transaction Privilege Tax (TPT)

All Service Fees are subject to Arizona Transaction Privilege Tax (TPT) and any applicable local taxes at the prevailing rates. These taxes will be itemized and added to Your final invoice. The Customer is responsible for paying the total amount due, including all applicable taxes.

4.6. Late Payments (for commercial accounts)

For invoiced commercial accounts or pre-approved credit terms, payments not received by the due date may be subject to a late fee of 1.5% per month (or the maximum rate permitted by Arizona law, whichever is lower) on the outstanding balance.

4.7. Cancellation and Rescheduling Policy (including fees)

We understand that circumstances can change. To avoid a Cancellation Fee of $75.00, You must cancel or reschedule Your appointment at least 24 hours prior to the scheduled service time. This allows us the opportunity to fill the appointment slot. Cancellations or rescheduling requests made with less than 24 hours' notice will be subject to the $75.00 Cancellation Fee. This fee also applies if service cannot be performed due to Customer's failure to meet prerequisites outlined in this Agreement (e.g., lack of utility access as per Section 3.4, unsafe location as per Section 3.5).

4.8. Weather-Related Cancellations and Service Quality Advisories

* 4.8.1. Unsafe Conditions: If weather conditions (e.g., heavy rain, high winds, dust storms, lightning, extreme temperatures posing a safety risk) are unsuitable or unsafe for mobile detailing, We will contact You to reschedule the appointment at no penalty.

* 4.8.2. Impact on Service Quality and Optimal Results: The Customer acknowledges that extreme ambient temperatures (high or low), high humidity, direct intense sunlight, or other non-hazardous weather conditions can adversely affect the application, curing, or overall quality and longevity of certain detailing treatments, such as waxes, sealants, or ceramic coatings. While the Company may still be able to perform basic cleaning services in such conditions, if the Company, in its professional judgment, believes prevailing conditions are not conducive to achieving Optimal Conditions for specific treatments, the Company may advise the Customer of this and recommend rescheduling the affected portion of the service or the entire appointment to a time with more favorable conditions. Such advisory rescheduling for quality purposes will be done by mutual agreement and without penalty. If the Customer chooses to proceed with such treatments against Company advice under suboptimal (but safe) conditions, the Company cannot guarantee the longevity or standard quality outcomes for those specific treatments, and the Customer accepts the potential for compromised results.

* 4.8.3. Customer-Initiated Weather Rescheduling: If You wish to reschedule due to Your concerns about weather (even if conditions are deemed safe and workable by the Company), please provide at least 24 hours' notice if possible to avoid the Cancellation Fee.

4.9. Company's Right to Cancel/Reschedule

The Company reserves the right to cancel or reschedule an appointment due to inclement weather, staffing issues, equipment failure, or other unforeseen circumstances. We will provide as much notice as reasonably possible and work with You to find a new suitable appointment time.

4.10. No-Show Policy

If the Vehicle and keys are not present and accessible at the agreed-upon Service Location and time (considering the arrival window and any agreed-upon customer punctuality as per Section 3.3), or if our technician cannot access the Vehicle or property due to Customer's failure to arrange access (including utility access as per Section 3.4), it will be considered a "no-show." A no-show will result in the cancellation of the appointment by the Company and the imposition of the $75.00 Cancellation Fee. This fee is distinct from any Waiting Fee that may have accrued prior to the no-show determination. However, typically only one primary fee (e.g., No-Show Fee) will be charged for the overall service failure incident, unless otherwise specified.

4.11. Waiting Fee

As detailed in Section 3.3, a Waiting Fee of $25.00 per 15-minute interval (or portion thereof) may be applied if the Company's technician is required to wait for the Customer to provide access to the Vehicle or utilities beyond the initial 15-minute grace period after arrival. This fee compensates for the technician's non-productive time.

5. Your Responsibilities as Our Customer

To ensure the safety of our staff, Your Vehicle, and Your property, and to allow us to perform our Services effectively, You agree to the following responsibilities.

5.1. Preparing Your Vehicle

Proper vehicle preparation by the Customer is essential:

* Removal of Personal Belongings: The Customer is solely responsible for removing all Personal Belongings, money, valuables, firearms, medication, and other significant or personal items from the Vehicle (including trunk, glove compartment, consoles, and all storage areas) prior to the commencement of any detailing service. The Company will not accept any liability for any loss, theft, or damage to any Personal Belongings left in the Vehicle. Our staff may need to move items to facilitate cleaning but will not be responsible for cataloging, securing, or the safekeeping of such items. Specifically, the Company is not liable and its insurance does not cover loss or damage to: cash, jewelry, documents, aftermarket accessories not permanently affixed, and electronic devices not permanently installed in the Vehicle by the manufacturer (such as, but not limited to, mobile phones, GPS units, laptop computers, tablets, MP3 players, dash cams, radar detectors, and related accessories or charging cables).

* Disclosure of Pre-existing Damage: The Customer must inform the Company of any Pre-existing Damage to the Vehicle before Services begin. The Company will typically conduct a pre-service visual inspection and may take photographs or video of any visible Pre-existing Damage. The Company shall not be responsible for any Pre-existing Damage to the Vehicle, nor for any aggravation of such damage that may occur during standard detailing processes if such damage was not disclosed or was not reasonably apparent during a visual inspection. By agreeing to the Services, You agree not to hold the Company liable for any Pre-existing Damages.

* Vehicle Must Withstand Normal Cleaning: All Vehicles are cleaned at the Customer's own risk and must be in a condition that can withstand normal cleaning processes. This includes ensuring that paint is not excessively thin, clear coat is intact and not failing (e.g., peeling, oxidizing), and all parts (e.g., trim, spoilers, mirrors) are securely attached and in good condition. The Company is not liable for damage to loose, worn, or already damaged parts that detach or worsen during standard cleaning procedures.

5.2. Disclosing Allergies or Sensitivities

The Customer must inform the Company, preferably at the time of booking or no later than 24 hours prior to the scheduled service time, of any Known Allergies or Sensitivities that they or other regular occupants of the Vehicle may have to specific cleaning products, chemicals, or fragrances. The Company will record this information. If alternative products are reasonably available and suitable for the requested Services, the Company will endeavor to use such alternatives or avoid specific problematic substances. If no suitable alternative is available, or if the disclosed sensitivity is severe or complex such that the Company cannot reasonably ensure a safe service environment, the Company may advise against certain services or, in its sole discretion, may decline the service to prevent potential adverse reactions. If the Customer fails to disclose such Known Allergies or Sensitivities, the Company shall not be held liable for any adverse reactions experienced by the Customer or occupants, provided the Company used standard professional-grade detailing products in a manner consistent with industry practices.

5.3. Providing Accurate Information

The Customer shall provide accurate and complete information regarding the Vehicle (make, model, year, any special conditions such as aftermarket modifications, prior repairs, or known sensitivities). "Special conditions" explicitly include, but are not limited to, the details of any Permanently Installed Aftermarket Accessories, particularly those which may be fragile or require special handling (as further detailed in Section 6.4), and any Known Allergies or Sensitivities (as per Section 5.2). Failure to provide such accurate and complete information may impact service quality or liability as outlined elsewhere in this Agreement.

5.4. Securing Pets and Property

For the safety of Your pets and our technicians, please ensure any pets are securely restrained (e.g., indoors, leashed away from the work area) and kept away from the immediate work area during the entire service period. Please also secure any other property at the Service Location that could be affected by our operations. The Customer is solely responsible for their pets and any injury or damage caused by the Customer's unsecured or uncontrolled animals to Company personnel, Company Equipment, the Vehicle being serviced, or any other property. The Company is not liable for any such incidents, and its insurance does not cover damages arising from animals.

5.5. Complying with HOA/Property Rules

If the Service Location is subject to Homeowner Association (HOA) rules, property management regulations, or other restrictions, the Customer is responsible for ensuring that mobile detailing services (including the necessary use of water and power as per Section 3.4) are permitted and for obtaining any necessary approvals prior to booking. The Company is not responsible for any fines or penalties imposed by such entities.

5.6. Responsibility for Our Equipment

The Customer is responsible for ensuring the Service Location is prepared in a manner that prevents damage to the Company's Equipment. The Customer may be held liable for the reasonable repair or replacement cost of any damage to the Company's Equipment if such damage is directly caused by the Customer's intentional act, negligence (e.g., allowing children or pets to interfere with equipment, dropping heavy objects on equipment, instructing technicians to place equipment in an unsafe location, driving over hoses/cords not placed in a designated traffic path by the technician), or failure to adequately prepare the Service Location (e.g., unsecured items falling onto equipment, failure to restrain pets as per Section 5.4 resulting in pet-inflicted damage to equipment). Company technicians will exercise reasonable care in placing and using equipment; however, this clause applies to damages caused by the Customer's actions, omissions, or failure to maintain a safe environment as requested. The Company may document the service area or incidents of damage to support any claims under this section.

6.1. Our Service Quality Promise

The Company warrants that Services will be performed in a professional and workmanlike manner, consistent with accepted industry standards for mobile auto detailing.

6.2. Satisfaction Procedure: Reporting Issues

If You are not satisfied with any aspect of the Services performed relating to the quality or completeness of the cleaning, You must notify the Company within 24 hours of service completion. Notification must be made by phone at 480-256-8311 or by email to info@resetfactorydetail.com. Clear photographs or video of the specific area(s) of concern must be provided via text or email within 24 hours of making the claim to help us assess the issue. Failure to notify the Company and provide visual evidence within this 24-hour period may void any claim for re-service or remedy.

6.3. How We Address Service Quality Issues

If the Company determines, in its reasonable discretion, that a legitimate deficiency in the quality or completeness of the detailing service occurred (e.g., missed spots, streaks directly attributable to the cleaning process), the Company will make reasonable efforts to correct the specific unsatisfactory portion of the service, free of charge, at a mutually agreed-upon time and location. This re-correction of the specific deficiency is Your sole remedy for unsatisfactory service quality. In some cases, at the Company's sole discretion, a partial refund for the specific deficient portion of the service may be offered in lieu of re-correction.

6.4. Limitations of Our Liability

The Company's liability is subject to the following limitations:

* Reiteration of non-liability for Personal Belongings as stated in Section 5.1.

* Reiteration of non-liability for Pre-existing Damage as stated in Section 5.1.

* Damage Claim Limit (Service Quality vs. Negligent Damage): (a) For claims related to the quality or completeness of the detailing service itself (e.g., dissatisfaction with the level of cleanliness or shine of a particular area), the Customer's sole remedy is as described in Section 6.3 (re-correction or discretionary partial refund). The liability of the Company for such service quality deficiencies will not exceed the cost of the specific portion of the service package deemed deficient. (b) For claims of actual physical damage to the Vehicle alleged to have been directly and solely caused by the Company's negligence during the performance of Services (e.g., a new scratch caused by equipment misuse), such claims will be addressed under the Company's Garagekeepers liability insurance (see Section 7), subject to that policy's terms, conditions, limitations, exclusions, and applicable deductibles. The limitation to the cost of service does not apply to such validated claims of negligent physical damage covered by the Company's insurance. This distinction is highly significant: it separates dissatisfaction with the cleaning results from instances of actual physical damage caused by Company negligence, applying different frameworks for remedy and liability. This prevents minor service quality issues from being treated as major insured damage claims.

* Specific Surfaces/Conditions and Aftermarket Accessories: The Company is not responsible for damage to loose parts, poorly repaired sections, aged or compromised paint or clear coat (e.g., single-stage paint, failing clear coat, thin paint), or any condition that may be aggravated by standard detailing procedures. This includes, but is not limited to, flaking paint, failing clear coat, loose trim, cracked or brittle plastic or rubber, worn or delicate interior surfaces (e.g., cracked leather, deteriorating headliners) that are already damaged or inherently fragile due to age or wear. Regarding Permanently Installed Aftermarket Accessories (e.g., custom spoilers, antennas, exterior-mounted screens, specialized electronic components): While the Company is not liable for damage to non-permanently affixed accessories (as per Section 5.1), the Customer has a duty to disclose (as per Section 5.3) any such Permanently Installed Aftermarket Accessories they believe may be particularly fragile, require special handling, or have unique vulnerabilities, even if properly installed. The Company will exercise reasonable care when working around such disclosed fragile accessories. However, due to the often unknown structural integrity, installation quality, or inherent delicacy of such items, the Company is not liable for damage to these accessories if such damage occurs during standard detailing processes, unless gross negligence on the part of the Company is proven. Technicians may discuss specific concerns with the Customer during the pre-service inspection and may advise on potential risks. For extremely delicate or high-value aftermarket accessories, the Customer may be advised to have them professionally removed by a third party prior to service or to accept a higher degree of risk if service is performed around them. The Company reserves the right to decline to service specific accessories if the risk of damage is deemed unacceptably high.

* Reiteration of Engine Washing being performed at the Customer's own risk, as stated in Section 2.3.

* Reiteration of the Vehicle needing to be in a condition to withstand normal cleaning processes, as stated in Section 5.1.

6.5. Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT (NAMELY, THE COMMITMENT TO PERFORM SERVICES IN A PROFESSIONAL AND WORKMANLIKE MANNER AS PER SECTION 6.1 AND THE REMEDY FOR UNSATISFACTORY SERVICE QUALITY AS PER SECTION 6.3), THE COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." THE COMPANY DOES NOT GUARANTEE THAT ITS SERVICES WILL BE ENTIRELY FREE FROM MINOR MISTAKES OR ERRORS, NOR THAT ALL IMPERFECTIONS CAN BE REMOVED.

6.6. Estimated Service Times

All detailing services have estimated time durations, which can vary based on the Vehicle's condition, size, and the specific package chosen. While we strive to complete services within these estimated times, they are not guaranteed. Timekeeping is at the discretion of the assigned Company staff. This manages expectations regarding the duration of service.

7. Insurance Coverage

This section provides transparency regarding the Company's insurance coverage and clarifies how it applies, particularly concerning damage to a Customer's Vehicle.

The Company maintains commercial general liability insurance and garagekeepers liability insurance for its operations. For physical damage to the Customer's Vehicle directly and solely caused by the Company's proven negligence during the performance of Services, the Company's garagekeepers liability insurance is primary and will respond subject to its terms, conditions, limitations, exclusions (including, but not limited to, exclusions for certain personal electronics as detailed in Section 5.1 and other non-covered items like certain aftermarket accessories as per Section 6.4), and applicable deductibles.

The Customer understands that the Company's insurance provides coverage up to specified limits and that any claims are subject to investigation, validation, and determination by the Company's insurer. The Customer agrees to cooperate fully with the Company and its insurers in the event of any claim, including providing timely information and access to the Vehicle for inspection. It is important for customers to understand that insurance coverage is specifically for instances of "proven negligence" by the Company and is governed by the detailed terms of the insurance policy itself, including any deductibles or exclusions. This means that not every issue or damage claim will automatically result in an insurance payout.

For any damage or loss to the Vehicle or its contents not covered by the Company's insurance policies (e.g., due to policy exclusions, damage not caused by Company negligence, or claims exceeding policy limits) or for which the Company is not found legally liable, the Customer will need to rely on their own vehicle insurance policy or bear the loss themselves. This Agreement does not alter the terms of the Customer's own insurance policies.

The Company also maintains Commercial Liability Umbrella Insurance, which may provide additional coverage above the limits of the primary General Liability and Garagekeepers policies, subject to its own terms, conditions, limits, and exclusions.

8. Ending This Agreement (Termination of Service)

This section outlines the conditions under which the Agreement or specific services can be terminated by either the Customer or the Company.

8.1. Termination by You (Customer)

The Customer may terminate this Agreement by canceling a scheduled service, subject to the Cancellation Policy outlined in Section 4.7.

8.2. Termination by Us (Company)

The Company reserves the right to terminate this Agreement and cease Services, or refuse future services, under the following conditions:

* If the Customer breaches any material term of this Agreement, including failure to make timely payment or failure to meet service prerequisites (e.g., utility access).

* If the Service Location is deemed unsafe, or if the Customer or others at the location create a hostile or unsafe environment for Company staff.

* If the Customer misrepresents the condition of the Vehicle or the scope of work required, leading to a situation where the agreed-upon service cannot be performed safely or effectively for the quoted price.

* If the Company, in its sole discretion, determines that the Customer is not a good fit for its services (e.g., due to unreasonable demands, abusive behavior towards staff, or attempts to circumvent company policies by dealing directly with employees for unauthorized services).

8.3. Effect of Termination

Upon termination by either party, the Customer shall remain liable for payment of all Services performed up to the date of termination, and any applicable Cancellation Fee or other accrued fees (e.g., Waiting Fee). If a deposit was paid the deposit may be non-refundable.

9. How We Will Communicate With You

This section details the methods by which the Company will communicate with Customers and obtains consent for such communications.

9.1. Your Consent to Communications

By providing Your name, email address, and phone number, You consent to receive communications from Reset Factory Detail Co. LLC. These communications may include appointment confirmations, reminders, updates about Your service, responses to Your inquiries, quotes for services, invoices, and informational or promotional material about our services, special offers, or updates.

9.2. Opting-Out of Promotional Messages

You may opt-out of receiving promotional or marketing communications at any time by following the unsubscribe instructions in such messages (if applicable) or by contacting us directly at 480-256-8311 or info@resetfactorydetail.com. Please note that You may continue to receive transactional or service-related communications (e.g., appointment confirmations, invoices, responses to direct inquiries) even after opting out of marketing messages.

9.3. Method of Notice

Notices or communications from the Company to You may be provided via email, phone call, or SMS text message to the contact information You provide. It is Your responsibility to ensure this information is current and accurate.

10. Use of Vehicle Images (Photography and Media Release)

This section informs Customers that photographs or videos of their Vehicle may be taken and used by the Company for legitimate business purposes and provides a mechanism for opting out.

The Company may take photographs or videos of Your Vehicle before, during, and after the Services are performed. These images may be used for internal quality control, training purposes, and for marketing and promotional materials (e.g., Company website, social media platforms, print advertising).

No personally identifiable information (such as license plates shown clearly and unobscured, or recognizable faces of individuals, unless specific separate consent is given) will be intentionally displayed in public marketing materials without further consent.

If You do not wish for images of Your Vehicle to be used in public marketing materials, please notify Us in writing at info@resetfactorydetail.com prior to the service.

11. Governing Law and How We Resolve Disputes

This section specifies the legal framework governing the Agreement and outlines the process for resolving any disputes that may arise between the Customer and the Company.

11.1. Governing Law (Arizona)

This Agreement and any disputes arising out of or related to the Services shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Venue for any legal action shall be in the appropriate courts located in Pinal County, Arizona.

11.2. Dispute Resolution Process

The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement or the Services through good faith negotiation. If negotiation fails within thirty (30) days of written notice of the dispute, the parties agree to consider mediation before resorting to arbitration or litigation. Any unresolved dispute that is not resolved by negotiation or mediation may be submitted to binding arbitration in Pinal County, Arizona, in accordance with the rules of the American Arbitration Association then in effect, or, for qualifying claims, to the small claims court in Pinal County. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

11.3. Time Limit for Claims

Any claim or cause of action arising out of or related to the use of the Services or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

12. Other Important Legal Information

This section contains standard legal clauses, often referred to as "boilerplate," which are important for the overall interpretation, functioning, and resilience of the Agreement.

12.1. Changes to These Terms (Amendments)

The Company reserves the right to update or modify these Terms and Conditions at any time without prior direct notice for future services. Any changes will be effective immediately upon posting the revised Terms and Conditions on our website or by providing them to You with a new service agreement or order. Your continued use of our Services after any such changes constitutes Your acceptance of the new Terms and Conditions. For services already booked or in progress, the terms in effect at the time of booking will generally apply, unless otherwise agreed in writing.

12.2. If Part of This Agreement is Unenforceable (Severability)

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect and shall be construed so as to best effectuate the original intent of the parties.

12.3. This is Our Entire Agreement

This Agreement, together with any specific service order or invoice detailing the services and fees for a particular appointment, constitutes the entire agreement between Reset Factory Detail Co. LLC and the Customer with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

12.4. Events Beyond Our Control (Force Majeure)

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (except for payment obligations) if such failure or delay is caused by a Force Majeure Event. A "Force Majeure Event" means any event beyond a party's reasonable control, including but not limited to acts of God, flood, fire, earthquake, explosion, governmental actions or orders, war, invasion or hostilities, terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, pandemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, or telecommunication breakdown or power outage. The affected party shall give prompt notice to the other party, stating the period of time the occurrence is expected to continue, and shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized.

13. Arizona-Specific Information

This section highlights specific considerations pertinent to the Company's operations within the State of Arizona, demonstrating local compliance and awareness.

13.1. Transaction Privilege Tax (TPT)

As detailed in Section 4.5, Reset Factory Detail Co. LLC will collect and remit TPT as required by the Arizona Department of Revenue and applicable local jurisdictions on all taxable services and goods.

13.2. Our Commitment to Consumer Protection

The Company adheres to principles of fair dealing and consumer protection, striving to provide services in a timely, competent, and workmanlike manner, with clear disclosures as outlined in these Terms.

13.3. Our Business Operations

Reset Factory Detail Co. LLC maintains necessary business licensing for operation in San Tan Valley and Pinal County, Arizona, and adheres to applicable regulations concerning its operational base.

14. Confirming Your Acceptance of These Terms

This concluding section serves as a final affirmation of the Customer's acceptance of the entire Agreement, reinforcing the binding nature of these Terms and Conditions.

By scheduling, accepting, or receiving mobile detailing services from Reset Factory Detail Co. LLC, or by signing a service order or agreement that incorporates these Terms and Conditions by reference, or by affirmatively agreeing to these terms during an online or telephonic booking process, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions for all services provided.

The Customer further confirms that they are the owner of the Vehicle or are duly authorized by the owner to procure these services for the Vehicle.