Privacy Policy
Effective Date: May 28, 20251. Introduction - Reset Factory Detail Co. LLC ("Company," "We," "Us," "Our") is committed to protecting the privacy of our Customers ("Customer," "Client," "You," "Your"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage our mobile detailing services or interact with our website and communications. This policy should be read in conjunction with our Terms and Conditions for Services. Our principal contact is at 480-256-8311 and info@resetfactorydetail.com.
By engaging our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
2. Information We Collect - We may collect personal information that you voluntarily provide to us when you book our Services, communicate with us, or use our website. This information may include:
Contact Information: Your name, phone number, email address, and service address (Service Location).
Vehicle Information: Details about your Vehicle such as make, model, year, color, and any pre-existing conditions you disclose.
Service Information: Details of the Services you book, including package selections, add-ons, and agreed-upon Service Fees.
Payment Information: If you pay by credit/debit card, payment information is typically processed by our third-party payment processors (e.g., Stripe via Urable). We do not store full credit card numbers on our direct systems.
Communications: Records of your communications with us via phone, email, text, or our website.
Media: Photographs or videos of your Vehicle taken before, during, and after Services are performed, for quality control, training, and potentially marketing purposes (with your consent or as outlined in our Terms and Conditions Section 10 and Photo & Video Release Form ).
Website Usage Information (If Applicable): If you use our website, we may collect standard information such as your IP address, browser type, and how you interact with our site using cookies or similar technologies.
3. How We Use Your Information - We use the information we collect for various purposes, including:
To schedule, provide, and manage the Services you request.
To communicate with you regarding your appointments, services, and respond to your inquiries (e.g., confirmations, reminders, updates, invoices).
To process payments for Services (Service Fee, TPT, any applicable Cancellation or Waiting Fees).
For marketing and promotional purposes, such as sending you information about our services, special offers, or updates, in accordance with your preferences and with options to opt-out (as per Section 9.2 of our Terms and Conditions).
For internal quality control, training, and to improve our Services.
To comply with legal obligations and enforce our Terms and Conditions.
To protect the rights, property, or safety of our Company, our customers, or others.
4. How We Share Your Information - We do not sell your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:
With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as payment processing (e.g., Stripe, as indicated in your Overhead file ), business management software (e.g., Urable, as indicated in your forms ), email/SMS delivery, and website hosting. These providers are authorized to use your information only as necessary to provide these services to us.
For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, act in urgent circumstances to protect the personal safety of users of the Service or the public, or protect against legal liability.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for other purposes with your explicit consent.
5. Data Security - We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. In the event of a data breach involving unencrypted personal information, we will notify you as required by Arizona law (A.R.S. § 44-7501).
6. Data Retention - We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, comply with our legal obligations (e.g., tax, accounting), resolve disputes, and enforce our agreements.
7. Your Rights and Choices
Opt-Out of Promotional Communications: You may opt-out of receiving promotional or marketing communications from us at any time by following the unsubscribe instructions in such messages or by contacting us directly (as per Section 9.2 of our Terms and Conditions).
Use of Vehicle Images: If you do not wish for images of your Vehicle to be used in public marketing materials, you must notify us in writing prior to the service (as per Section 10 of our Terms and Conditions or as indicated on our Photo & Video Release Form).
Access and Correction: You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond to your request in accordance with applicable law.
8. Cookies and Tracking Technologies (If Applicable) - Our website may use cookies and similar tracking technologies to analyze trends, administer the website, track users' movements around the website, and gather demographic information about our user base. You can control the use of cookies at the individual browser level.
9. Children's Privacy - Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
10. Links to Other Websites - Our website or communications may contain links to other websites not operated or controlled by us ("Third-Party Sites"). The information that you share with Third-Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy - We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We will note the "Effective Date" at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after any changes constitutes your acceptance of the new Privacy Policy.
12. Contact Us - If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Reset Factory Detail Co. LLC Phone: 480-256-8311 Email: info@resetfactorydetail.com